Warranty & Returns
At Lucellia, we stand behind the quality and craftsmanship of our jewelry. Your satisfaction is our priority, and our policies are designed to give you complete confidence in your purchase.
3-Year Warranty
Every Lucellia piece is protected by our complimentary 3-Year Warranty. This warranty covers any defects that may arise from our craftsmanship or materials, such as:
Every Lucellia piece is protected by our complimentary 3-Year Warranty. This warranty covers any defects that may arise from our craftsmanship or materials, such as:
- Gems coming loose from their settings
- Bending or misshaping of materials
- Broken or detached jewels
If you encounter any of these issues, simply reach out to our team, and we will replace or repair your item at no additional cost. Please note that our warranty applies to manufacturing-related issues and does not cover general wear and tear or damages caused by misuse.
Hassle-Free Returns
If for any reason you are not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Our return process is straightforward and designed to give you peace of mind. Please ensure that returned items are in their original condition and packaging. Please note, this does not include custom-made pieces.
If for any reason you are not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Our return process is straightforward and designed to give you peace of mind. Please ensure that returned items are in their original condition and packaging. Please note, this does not include custom-made pieces.
How to Make a Warranty or Return Claim
To start a warranty claim or return, please contact our customer service team with your order details and a description of the issue. We’re here to assist and ensure a smooth experience.
To start a warranty claim or return, please contact our customer service team with your order details and a description of the issue. We’re here to assist and ensure a smooth experience.
Thank you for choosing Lucellia. We are committed to providing jewelry that brings you joy, backed by a promise of quality and care.