At Lucellia, we are dedicated to crafting each piece of jewelry to the highest standards, ensuring it meets both our quality benchmarks and your expectations. Below is an outline of our production and delivery timelines:
Custom Orders
Custom-made pieces are crafted within approximately 14 days. Each design undergoes our quality checks to ensure it matches the signature craftsmanship and elegance Lucellia is known for.
In-Stock Jewelry
For ready-made jewelry, we prepare and package your order within 5 business days.
Shipping & Delivery
Once your order is dispatched, delivery typically ranges between 3 to 13 business days, depending on your location. For rural or remote areas, please allow for potential additional transit time. Our logistics partners are carefully selected to ensure that your jewelry arrives securely and promptly.
We value the trust you place in us and strive to make your purchasing experience seamless and enjoyable. If you have any queries or require assistance, our customer service team is always available to assist. Thank you for choosing Lucellia
At Lucellia, we stand behind the quality and craftsmanship of our jewelry. Your satisfaction is our priority, and our policies are designed to give you complete confidence in your purchase.
3-Year Warranty
Every Lucellia piece is protected by our complimentary 3-Year Warranty. This warranty covers any defects that may arise from our craftsmanship or materials, such as:
- Gems coming loose from their settings
- Bending or misshaping of materials
- Broken or detached jewels
If you encounter any of these issues, simply reach out to our team, and we will replace or repair your item at no additional cost. Please note that our warranty applies to manufacturing-related issues and does not cover general wear and tear or damages caused by misuse.
Hassle-Free Returns
If for any reason you are not fully satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. Our return process is straightforward and designed to give you peace of mind. Please ensure that returned items are in their original condition and packaging. Please note, this does not include custom-made pieces.
How to Make a Warranty or Return Claim
To start a warranty claim or return, please contact our customer service team with your order details and a description of the issue. We’re here to assist and ensure a smooth experience.
Thank you for choosing Lucellia. We are committed to providing jewelry that brings you joy, backed by a promise of quality and care.
